Orders will be processed and shipped within 7 business days after purchase. If, for whatever reason, Charlie Kay Cosmetics can not ship your order within 7 business days, you will be notified. Once your order is shipped, Charlie Kay Cosmetics will send you a tracking number via email that was provided at checkout.
If your tracking number states that your order was delivered, but you did not receive your package, please call your local USPS to get more information. If your order was not delivered due to a mistake on Charlie Kay Cosmetic's end, please send an email at email@example.com.
Charlie Kay Cosmetics will not be responsible for orders that were not delivered due to an incorrect address given during checkout, theft, or any other reason that was not Charlie Kay Cosmetic's error.